Wow Your Customers When
They Need You the Most
Stoneridge Listens
We learn how your business is unique. That’s our commitment. We will help you create eye-opening possibilities and help your customer service teams wow your customers.
Your customer service teams are your frontline to keeping your existing customer base feeling informed, supported, and confident in your products and services.
When your customers need help, are your customer service teams equipped to engage, communicate, and interact in ways that customer expect? Do they have access to the data and the tools needed to help? If not, you are hurting your costs, revenue, and profitability more than you think.
There is possibly no bigger challenge in today's business environment than keeping up with customer demands. A modern, scalable customer service system can provide many valuable outcomes...
• Make your customer service employees work more efficiently and engage customers with more meaning
• Provide customers with self-service support options.
• Provide online ticketing systems with a portal.
• Use built-in AI (Artificial Intelligence) to surface answers to problems quickly.
• Communicate with customers using multiple channels including chat, SMS, bots, or phone.
• Support your sales, finance, and operations teams through your customer service.
• Enable your agents to know your customers and provide personalized interactions.
• Deriving insights into your products and services.
We are proud to share some of the stories (below) of how we have helped our clients improve their customer service capabilities. If you are curious about how we can help, reach out for an Envisioning Workshop and we can get the conversation started.
Envisioning Workshops
Explore the full potential of your Customer Service experience. Learn more about our Envisioning Workshops or request one now.
Customer Service Case Studies
Manufacturing
Discover how a laser cutting and engraving company enhanced top-notch support efficiency and customer service with an omnichannel solution integrated with their ERP system, improving efficiency for their fast-paced Tech Support Team.
Distribution
See how Stoneridge created a portal to enable customer self-service for a diesel engine repair service company, centralizing customer data for their sales and service departments using Power Platform and Power BI Reports.
Healthcare/Medical Device
Learn more about how a groundbreaking Customer Service Workspace for a medical device company specializing in sleep apnea devices created efficiencies and reshaped their approach to patient and physician services.