Transform Your Business by
Optimizing Onsite Service
Stoneridge Listens
We learn how your business is unique. That’s our commitment. We will help you create eye-opening possibilities and help your field service teams work like a beautiful symphony. We will help you leave your customers happy and satisfied.
There is perhaps no better opportunity to delight a customer than when you meet a customer at their home or their place of work and are equipped with the tools and information to solve their problems. When you do, you make your customers ambassadors of your brand, and they will recommend your products and services to others.
Meeting field service demands is a massive opportunity to not only keep your customers happy, but increase revenue, optimize operations, and improve your products and services. It can transform your business.
It is critical to enable your schedulers, dispatchers, technicians, engineers, and managers to work together to meet simple expectations...
• Be on time
• Arrive informed and engaged
• Communicate accurately
• Be equipped with the right tools
• Know where your technicians are and optimize their time
• Resolve issues and education your solutions
• Provide hassle-free invoicing and payments
• Follow-up post-service
• Gather feedback on product issues
Field Service requires orchestration that meets the unique needs of not only your customers, but your technicians, products, suppliers, operations, and supply chain.
We are proud to share some of the stories (below) of how we have helped our clients improve their field service capabilities. If you are curious about how we can help, reach out for an Envisioning Workshop and we can get the conversation started.
Envisioning Workshops
Explore the full potential of your Field Service experience. Learn more about our Envisioning Workshops or request one now.
Field Service Case Studies
Manufacturing
An engine and compressor repair service company partnered with Stoneridge to boost productivity by implementing Field Service Work Orders, Assets, Resource & Scheduling, Time Entries & Expenses, as well as mobile features and capabilities.
Installation
Operational efficiency for a pool installation company with a high-volume scheduling environment was elevated through the creation of a united platform, enabling schedules of sales reps, and implementing communication systems via text messages.
Distribution
Learn how this drilling equipment distributor achieved scalable growth and enhanced operational efficiency through a strategic roadmap that would enable their business to scale for future growth by leveraging Field Service, Sales, and Power Platform.